Welcome to the Sport Suite Help Center. Here you’ll find clear answers to common questions, step-by-step guides, and important booking info for a smooth race weekend experience.
✅ FAQs — Quick Answers
Q: What is Sport Suite?A: It’s a travel platform for Formula 1 fans—book race tickets, hotels, flights, and more in one app.
Q: How do I make a booking?A: Browse your chosen Grand Prix, pick a package (Standard, Premium, or VIP), and confirm your itinerary.
Q: How do I find my bookings?A: Log in and tap My Bookings—your tickets and reservations will be listed there.
Q: Can I book just tickets or just a hotel?A: Yes—packages are customizable. You can book any item individually or as part of a bundle.
Q: Is my payment secure?A: Yes—we use encrypted, bank-grade security and do not store card data.
Q: Are there any hidden fees?A: No—all fees (taxes, service charges) are shown upfront before payment.
Q: Can I cancel or change my booking?A: It depends on the provider and ticket type. Terms will be shown before you pay and in your confirmation email.
Q: What if my event is canceled or rescheduled?A: We’ll notify you ASAP and offer a refund, credit, or rebooking based on provider policies.
Q: When will I get my tickets?A: Most tickets are delivered within 24 hours. VIP and hospitality tickets may take longer—check your app and email.
Q: Will I be seated with my group?A: Yes, if you booked together. For larger groups, we try to seat you close whenever possible.
Q: Can I add extras like transfers or lounge access?A: Yes—look for available add-ons during checkout in the Extras section.
Q: How can I contact support?A: Through in-app chat, email, or our Help Center. We’re available 24/7 during race weekends.
🧾 Payment & Charges
Q: I was charged incorrectly. What should I do?A: Email us at management@sportsuite.ca with your confirmation number and a screenshot of the charge. We'll review it right away.
Q: How do I confirm my payment was successful?A: Your confirmation email will include a payment receipt. You can also download a .pdf for your records.
Q: Will I need to pay anything extra at the venue?A: No—unless otherwise stated. All fees are shown during checkout. If you're asked to pay extra on-site, contact our support team.
📅 Cancellations & Modifications
Q: Can I cancel my booking?A: Cancellation depends on the provider. Many tickets are non-refundable. The terms will be shown before payment and in your email.
Q: Can I make changes to my booking?A: Some bookings allow changes (like name or seat upgrades), but most F1 tickets are fixed. We'll show your options before checkout.
Q: My booking was canceled. When will I be refunded?A: Refunds typically take 7–12 business days, depending on your provider and bank. Check your confirmation email for details.
Q: How do I know if my booking was canceled?A: You'll receive a cancellation email immediately. Check your inbox and spam folders.
🧾 Ticket Delivery
Q: How are tickets delivered?A: Tickets are sent to your app and/or email. Some VIP or hospitality packages may require physical delivery or venue pickup. We'll let you know at checkout.
Q: Can I track ticket delivery?A: Yes—delivery times are shown in your confirmation email and under My Bookings in the app.
📩 Confirmation Issues
Q: I paid but didn’t receive a confirmation email. What should I do?A: First, check your spam/junk folders. If you still don’t see it after 5 minutes, contact our support team.
Q: Can you resend my confirmation email?A: Yes. Use the in-app chat or email us, and we’ll resend it immediately.
Q: Why is my booking still “Pending”?A: High-demand or VIP packages may take longer to confirm. We’ll email you as soon as it’s processed.
⚠️ Still need help?
- 📧 Email: management@sportsuite.ca
- 💬 In-App Chat: Help > Contact Us
- 🌐 Contact Form: [Add your form link here]
📃 Booking Terms & Conditions
Sport Suite Terms & Conditions
Last updated: June 20, 2025